Privacy Policy

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About our privacy policy

Star Twin Motors B.V. cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle carefully the information we have collected about you and your use of our services. We never provide your data for commercial purposes to third parties. This privacy policy applies to the use of the website and the services provided by Star Twin Motors B.V. The effective date for the validity of these terms is 30/07/2019, and publishing a new version renders all previous versions invalid. This privacy policy describes what data we collect about you, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you have provided to us. If you have any questions about our privacy policy, you can contact our privacy officer, whose contact information is provided at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use, and who has access to the data.

E-commerce software

CCV shop Our e-commerce platform is developed with software from CCVshop. Personal data that you provide to us for the purpose of our services is shared with this party. CCVshop has access to your data to provide us with (technical) support, and they will never use your data for any other purpose. Based on the agreement we have concluded with them, CCVshop is obliged to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. CCVshop reserves the right to share collected data within its own group to further improve the services.

Web hosting

CCV For our regular business email traffic, we use the services of ccv. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. CCV does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

Mollie

To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than is allowed based on legal terms.

CCVPay

To handle (part of) the payments in our webshop, we use the platform of CCVpay. CCVpay processes your name, address, place of residence, and your payment details such as your bank account or credit card number. CCVpay has taken appropriate technical and organizational measures to protect your personal data. CCVpay reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of CCVpay's services for which they engage third parties. CCVpay does not store your data longer than is allowed based on legal terms.

Paypal

To handle (part of) the payments in our webshop, we use the platform of Paypal. Paypal processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Paypal reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Paypal shares personal data and information about your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Paypal's services for which they engage third parties. Paypal does not store your data longer than is allowed based on legal terms.

Rabobank

To handle (part of) the payments in our webshop, we use the platform of Rabobank. Rabobank processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Rabobank has taken appropriate technical and organizational measures to protect your personal data. Rabobank reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Rabobank's services for which they engage third parties. Rabobank does not store your data longer than is allowed based on legal terms.

Reviews

Kiyoh We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh, you are required to provide a name and email address. Kiyoh shares this data with us so that we can link the review to your order. Kiyoh also publishes your name on its own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Kiyoh. They use this data solely for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the purpose of providing the service, for which we have given Kiyoh permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which Kiyoh engages third parties.

Shipping and logistics

PostNL When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out the deliveries. Therefore, we need to share your name, address, and place of residence with PostNL. PostNL uses this data solely for the purpose of executing the agreement. In case PostNL engages subcontractors, PostNL also provides your data to these parties.

Invoicing and accounting

CCVShop EXAMPLE: For our administration and accounting, we use the services of CCV shop. We share your name, address, and place of residence and details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. CCV shop is obligated to confidentiality and will treat your data confidentially. CCV shop does not use your personal data for purposes other than those described above.

External sales channels

Marktplaats.nl We sell (part of) our products through the platform of Marktplaats.nl. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of processing We only use your data for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your permission. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data Data automatically collected by our website is processed for the purpose of further improving our services. This data (such as your IP address, web browser, and operating system) is not personal data. Cooperation in tax and criminal investigations In certain cases, Star Twin Motors B.V. may be required by law to share your data in connection with tax or criminal investigations by government agencies. In such a case, we are obliged to share your data, but we will oppose this within the possibilities that the law offers us. Retention periods We retain your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also consider it as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced based on your assignment.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what rights these are and how you can invoke these rights. In principle, to prevent abuse, we send copies and copies of your data only to your already known email address. In the event that you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We keep records of completed requests, and in the case of a forget request, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at all times if you suspect that we are using your personal data in the wrong way.

Right of access You always have the right to access the data that we (have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, along with a statement of the category under which we have stored this data.

Right to rectification You always have the right to have the data that we (or have processed) and that relate to your person or that can be traced back to you, adjusted. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address we have on file that the data has been adjusted.

Right to restriction of processing You always have the right to limit the data that we (or have processed) that relate to your person or that can be traced back to you. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to data portability You always have the right to have the data that we (or have processed) and that relate to your person or that can be traced back to you, carried out by another party. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case because the secure linking of data files can no longer be guaranteed.

Right to object and other rights In certain cases, you have the right to object to the processing of your personal data by or on behalf of Star Twin Motors B.V. If you object, we will immediately stop data processing pending the handling of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we (have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy officer.

Cookies

Google Analytics Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We have not allowed Google to use the analytics information obtained for other Google services. Third-party cookies In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process data already collected about you, we will inform you of this by email.

Contact information

Star Twin Motors B.V.
Kanaalzuid 484 7371 GL Loenen
Tel. 0031(0)55-5051329
Email. info@startwin.com

Contact person for privacy matters Sander Hamersma