Frequently Asked Questions

In our genuine Ducati parts category, you will find original Ducati products. Other categories may also include accessories and products from other brands. Always check the product description.

Yes. Startwinshop offers Royal Enfield parts, accessories and maintenance products for a range of models.

Check the part number, motorcycle model and model year. If you are unsure, email us the make, model, year and part number before ordering.

New Old Stock refers to new parts from older inventory. Some genuine Ducati parts are no longer available from Ducati Bologna, but we still have them in stock.

For painted or colour-specific parts, check your motorcycle's colour code and part number. Consult the owner's manual where possible and contact us before ordering if you are unsure.

Add your products to the shopping cart and follow the steps in our secure checkout.

Check your order confirmation and any updates you have received. If you have questions, email your order number to parts@startwin.com.

This depends on whether the part is still available from the supplier. Send us the part number and we can check the options and estimated lead time.

Email us the motorcycle make, model, model year and preferably the original part number. We will be happy to help you find it.

Yes. Startwinshop offers international shipping. Available shipping methods and costs depend on the destination and your order.

Available shipping charges are displayed at checkout. Final costs depend on factors including the destination and selected shipping method.

Delivery times depend on product availability. Items in our own stock can usually be dispatched sooner. If genuine Ducati parts must first be ordered from Bologna, it generally takes approximately 10–14 business days after order confirmation for us to receive them. Shipping to you follows afterwards.

These are estimates, not guaranteed delivery dates. Lead times for Royal Enfield items depend on stock and the relevant supplier.

For backordered parts, our indicative timeframe is 6–8 business days between order confirmation and dispatch, provided the supplier can meet that timeframe. Where possible, we will inform you of changes or longer lead times.

We generally dispatch combined orders once all ordered parts are available. If you would like to ask about a partial shipment, contact us with your order number. Any additional shipping costs will be discussed in advance.

When your order is shipped with a carrier and tracking is available, you will receive shipping details to follow your parcel. Parcels are shipped in accordance with the applicable shipping terms.

First check your shipping confirmation and any tracking information. If you cannot locate your parcel, contact us with your order number.

You can find the applicable periods, conditions and exceptions on the Shipping & Returns page in our webshop's customer service menu. If in doubt, contact us before sending anything back.

Contact us with your order number, a description of the issue and, if possible, clear photos. We will work with you to find an appropriate solution.

Email your complaint, order number and a brief explanation to parts@startwin.com. You can also consult the complaints page in our customer service menu.

Available payment methods are shown during checkout. You can also find more information on the Payment Methods page in our customer service menu.

Startwinshop uses a secure checkout process. Always check your order total and selected payment method before confirming your purchase.

For questions about parts, orders or shipping, email parts@startwin.com or call +31 (0)55 505 1329.

For parts enquiries, include the motorcycle make, model, model year and any relevant part number. For questions about an existing order, please include your order number.